|Patient & Visitor Guide||Medical Professionals||Guide to Lab Services||Education & Research||Who We Are|
|Written submissions should include your full name, phone number, and details of your concern. Print the PDF Customer Feedback Form and and mail it to:
Calgary Laboratory Services
9, 3535 Research Road NW
|Phone||Please call 403.770.3989
|Online Customer Feedback Form||To submit your feedback online please fill out the form below:
There is no time limit, all feedback is reviewed when it is received. However, it is best to bring any complaints forward quickly so they can be addressed. If you have a complaint, it will be addressed through the Calgary Laboratory Services concerns resolution process. We will contact you within 3 business days to clarify the details of your complaint and work with you to reach a resolution.
No. Your feedback is important to us and is seen as an opportunity to improve our services. Calgary Laboratory Services values your input and is committed to addressing complaints in a fair and objective manner.
Alberta has legislation in place that upholds a patient's right to express their complaints with health services. The legislation (Patient Concerns Resolution Process Regulation, Alberta Regulation 124/2006) requires Calgary Laboratory Services appoint a Patient Concerns Officer who, in conjunction with the leadership team, is responsible for receiving, investigating, and responding to complaints.
As part of the Concerns Resolution Process, the complainant is also informed of their right to contact the Alberta Ombudsman to request an external review should they feel the process used to review their complaint was not fair.
You may contact the Alberta Ombudsman's Office at 403.297.6185 or visit www.ombudsman.ab.ca for more information.